Last updated: April 2026
1. Data Controller
Grand Hotel Park d.d.
Mata Vodopića 2, 20000 Dubrovnik, Croatia
OIB: 23287280171
Tel: +385 20 434-444
Email: reception@grandhotel-park.hr
Data Protection Manager:
Fani Favro-Bukvić
Email: fani@grandhotel-park.hr
Tel: +385 20 434 805
2. Personal Data We Collect
We may collect the following personal data when you interact with our website or services:
- Contact information: name, email address, phone number, postal address
- Reservation data: check-in/check-out dates, room preferences, number of guests, special requests
- Payment information: processed securely through third-party payment providers
- Communication records: correspondence via email, contact forms, or phone
- Technical data: IP address, browser type, device information, cookies (see Section 7)
3. Purpose and Legal Basis
We process your personal data for the following purposes:
- Booking and accommodation services — to process your reservation and provide our hotel services (legal basis: contract performance)
- Communication — to respond to your enquiries and requests (legal basis: legitimate interest)
- Legal obligations — to comply with tax, accounting, and guest registration requirements under Croatian law (legal basis: legal obligation)
- Marketing — to send promotional materials, only with your explicit consent (legal basis: consent)
- Website improvement — to analyse website usage and improve our services (legal basis: legitimate interest)
4. Data Sharing
We do not sell your personal data. We may share your data with:
- Service providers: booking platforms, payment processors, IT service providers — only to the extent necessary to deliver our services
- Authorities: Croatian police and government bodies when required by law (e.g., tourist registration)
All third parties are contractually obligated to protect your data in accordance with GDPR.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined above. Specifically:
- Reservation data: up to 11 years (as required by Croatian accounting regulations)
- Contact form enquiries: up to 2 years
- Marketing data: until you withdraw your consent
- Website analytics: up to 26 months
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access — to obtain a copy of your personal data
- Right to rectification — to correct inaccurate data
- Right to erasure — to request deletion of your data ("right to be forgotten")
- Right to restrict processing — to limit how we use your data
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interest or for marketing purposes
- Right to withdraw consent — at any time, without affecting prior processing
To exercise any of these rights, please contact our Data Protection Manager at fani@grandhotel-park.hr.
You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP): azop.hr.
7. Cookies
Our website uses cookies to ensure basic functionality and to analyse website traffic. We use:
- Essential cookies: necessary for the website to function properly — cannot be disabled
- Analytics cookies: help us understand how visitors use our website (e.g., Google Analytics) — only with your consent
You can manage your cookie preferences through your browser settings at any time.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (SSL/TLS), access controls, and regular security reviews.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
10. Contact
If you have any questions about this Privacy Policy or our data practices, please contact:
Grand Hotel Park d.d.
Mata Vodopića 2, 20000 Dubrovnik, Croatia
Email: fani@grandhotel-park.hr
Tel: +385 20 434 805
